Billing

Billing Phone: (512) 472-6134

 

We are dedicated to providing the best possible care and service to you and regard your complete understanding of your financial responsibilities as an essential element of your care and treatment.

To reduce confusion and misunderstanding between our patients and Children’s Urology, we have adopted the following financial policies. If you have any questions regarding these policies, please discuss them with our Practice Manager at (512) 472-6134.

 

Unless other arrangements have been made in advance by either you or your health insurance carrier, PAYMENT IS DUE IN FULL AT THE TIME OF SERVICE. Payment may be made by check, cash, or credit card. We accept the following credit cards: Visa, MasterCard, and Discover.

To insure proper credit for your payment please include your account number and invoice number on all payments including electronic checks. Co-payments are due at the time of service. Payment is due in full by the due date shown on the front of your statement. If you cannot make a payment you must contact Children’s Urology’s billing department before the due date to arrange for a payment plan.

 

Insurance

We have made prior arrangements with many insurers and health plans to accept an assignment of benefits. This means that we will bill those plans for which we have an agreement and will only require you to pay the authorized co-payment, deductible and/or co-insurance at the time of service. This office’s policy is to collect this co-payment when you arrive for your appointment.

It is the responsibility of the guarantor to know the benefits associated with their insurance plan or coverage and to obtain all referrals and authorizations from the primary care physician, when applicable. If you do not have a current referral or authorization on file, you may be asked to reschedule your appointment.

If child has secondary insurance this information must be given to our office on the date of services. We will not accept the secondary insurance after this date.

It is the guarantor’s responsibility to know where their insurance company requires them to obtain any labs, x-rays, any other ancillary services. Please let your doctor’s medical assistant or nurse know so that they may schedule things accordingly.

In the event that your health plan determines a service to be “not covered,” you will be responsible for the complete charge. Payment is due upon receipt of a statement from our office.

If we do NOT participate with your insurance company, you will be considered a self-pay patient. The protocol for self-pay patients, as seen below, will apply. As a courtesy, we can submit a claim to your insurance company on your behalf, and your insurance company can reimburse you.

 

Surgery

Surgery deposits are due 5 business days prior to surgery. If for any reason surgery needs to be canceled it must be done 10 business days prior to the surgery date or a $100.00 cancellation fee may be charged. You may call in surgery payment to (512) 472-6134.

 

Self-Pay Patients

If you do not have insurance you will be considered a self-pay patient, which means that upon arrival before seeing the doctor you will need to make a deposit of $100.00. You will also need to make payment arrangements at CHECK-OUT to pay the balance in full within 12 months. We accept Visa, MasterCard, Discover, cash and checks.

 

Minor Patients

For all services rendered to minor patients, we will look to the adult accompanying the patient and the parent or guardian with custody for payment.